FAQ
1. Choose a 3-month or 6-month subscription. Three-month subscriptions include a letter, a sticker or other insert. Six-month subscriptions include a unique postcard or 2+ stickers, other inserts, and at least one letter of the six will include an additional surprise.
2. Place your Order. Check-out is seamless and easy and you'll have your order confirmation in minutes.
3. If you're buying the subscription as a gift, you can download a gift letter immediately. Put it in a card or gift. You can also send it in an email for instant delivery! Let your gift recipient know you've given them the gift of a monthly letter full of inspiration and a reminder of their strength.
4. Subscriptions purchased prior to the midnight Eastern (US) on the 23rd of each month will see their first letter within the 1st and the 10th of the following month.
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More FAQs:
When are letters mailed?
Letters are mailed between the 1st and 10th of the month.
Who writes the letter?
The letter is written by a published author as if writing to a cherished friend. In trying times, it's helpful to be reminded how much resilience, strength, and grit we each have. We can choose power and community over fear and hopelessness. That's the spirit in which Stronger Than You Know Letters were conceived.
Are these letters only for adults? Or are they appropriate for kids and teens?
The letters are appropriate for all ages, and will cover themes like reaching out to build community, finding strength within, and getting creative about ways to solve problems. They are intended to be uplifting and universally positive.
Is each letter handwritten?
The original letter will be handwritten, then reproduced to maintain the feeling of getting a letter from a cherished friend. Each envelope will also include goodies like a checklist of to-dos to be more resilient, a postcard the recipient can use to write a personal message to pass on the good vibes, or other goodies. The experience is designed to reproduce the wonder and excitement of getting a letter from a pen pal. Each month's letter will be one-of-a-kind.
My letter never arrived. What should I do?
Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. After that period of time, reach out to us and we will resend the letter at no additional cost to you. Letters lost, damaged, or inaccurately addressed by Stronger Than You Know Letters or the USPS will be resent at no additional cost to you.
Letters lost or damaged by the recipient can be replaced at a cost of $6 for US letters and $8 for international letters. If you provide an inaccurate or outdated address and this results in the letter not being delivered, you can have the letter re-sent for that same charge.
Letters not delivered due to an inaccurate address provided by the customer can be resent at a charge of $6 for a letter mailed to a U.S. address, and $8 for international letters.
If you need help with a missing letter, please contact support@strongerthanyouknow.com with the following information. A member of our customer service team will get back to you within 48 hours.
Info to include
- Order # or email address on the order
- Name of the recipient
- Reason for resend
Will my order auto-renew?
At this point, orders do not auto-renew. While new letters will be produced, you'll need to place a new order to continue to receive the new letters.